Terms & Conditions

Terms & Conditions

These Terms & Conditions apply to the use of the website operated by The Collection Stay Ltd (“we”, “our”, “us”).

Company details:

The Collection Stay Ltd  

London, United Kingdom  

Email: info@thecollectionstays.co.uk

1. Use of our website

By using this website, you agree to these Terms and Conditions. If you do not agree, please do not use this website.

2. Nature of our services

The Collection Stay Ltd provides short-term accommodation and property management services. All bookings are subject to availability and confirmation.

3. Bookings

Bookings made through our website or via third-party platforms (such as Airbnb/Booking.com) are subject to the terms and conditions of those platforms.

We reserve the right to cancel or refuse bookings at our discretion.

4. Payments

All payments are processed through third-party providers (e.g. Airbnb/Booking.com or payment gateways).

We do not store payment card details.

5. Guest responsibilities

Guests agree to:

- Treat the property with respect

- Follow house rules provided in the selected page House Rules

- Avoid causing damage or disturbance

We reserve the right to charge for damages or breaches of house rules.

6. Liability

We aim to provide accurate information, but we do not guarantee that all content on this website is error-free.

To the fullest extent permitted by law, we are not liable for:

- Indirect or consequential losses

- Issues caused by third-party platforms (e.g. Airbnb/Booking.com)

- Events beyond our control

7. Third-party services

Our website may link to third-party services (e.g. Airbnb, Booking.com, Chekin, Hostaway).

We are not responsible for their content or policies.

As part of your registration, please be aware of the following step:

- Identity Verification: This is a must requirement to comply with local regulations and our security policies. 

All guests must submit a valid ID during our online check-in process via our partner Chekin to verify their identity. 

Please note that completing this verification process is mandatory in order to receive your check-in details.

Once this process is successfully completed, your full check-in instructions and access details will be sent to you closer to your arrival date.

8. Data protection

Your personal data is handled in accordance with our Privacy Policy.

9. Changes to these terms

We may update these Terms and Conditions at any time. Continued use of the website means you accept any updates.

10. Governing law

These Terms and Conditions are governed by the laws of England and Wales.