The Collection Stays – House Rules & Conditions of Stay

1. Acceptance of Rules

Booking a reservation constitutes your agreement to comply with all of the following The Collection Stays House Rules. Guests who violate any of these house rules are liable for any associated damages, fees, costs, or expenses, and may, if required, be removed from the property. Guests will be charged in full for any damages or violations listed below.

2. Guest Identification

All guests must submit a valid ID during our online check-in process via our partner Chekin to verify their identity. Please note that completing this verification process is mandatory in order to receive your check-in details.

3. Check-in & Check-out

Check-in: 4:00 PM

Check-out: 11:00 AM

Early check-in or late check-out may be available by request only, subject to an extra fee of £15. Guests who stay beyond the designated check-out time or delay our housekeeping staff will be liable for any associated costs and expenses incurred.

4. Zero Tolerance: Noise, Parties & Smoking

Smoking, parties, and excessive noise are not permitted in any part of The Collection Stays properties or spaces, including all outdoor areas, balconies, and shared/communal spaces.

Smoking violations will be subject to a £250 fine plus the cost to clean, deodorise, and repair any related damages.

Illegal activity is strictly prohibited.

5. CCTVs

The Collection Stays may use video surveillance in public areas on our properties for safety and security purposes.

6. Occupancy & Visitors

Overnight guests or visitors that exceed the number of guests stated in the reservation are not permitted.

Commercial business work or activities are strictly prohibited without prior written consent.

7. Pet Policy

Pets are not permitted in any The Collection Stays properties or spaces. Any violation of our pet policy may result in a fine. We encourage guests with service animals to contact us before their stay.

8. Liability and Damages

- Reporting Damages: Guests must report any property damage to The Collection Stays customer service team immediately. Any unreported damages will be charged.

- Liability: Guests take full responsibility for any loss, injury, or damages that occur on the premises and its facilities.

- Damages: Guests are liable for covering the costs to replace lost keys, broken lockboxes, furniture and property damages.