Privacy Policy

This Privacy Policy explains how The Collection Stay Ltd (“we”, “our”, “us”) collects, uses, and protects your personal data.

Company details:

The Collection Stay Ltd  

London, United Kingdom  

Email: info@thecollectionstays.co.uk

1. What data we collect

We may collect and process the following personal data:

- Name

- Email address

- Phone number

- Booking and stay details

2. How we use your data

We use your data to:

- Manage bookings and reservations

- Communicate with guests

- Provide customer support

- Coordinate cleaning and property services

Legal basis: Contractual necessity and legitimate interest.

3. Sharing your data

We may share your data with:

- Airbnb (booking platform)

- Hostaway (property management system)

- Cleaning staff and contractors (only when necessary)

We do not sell your personal data.

4. Data retention

We retain personal data for up to 12 months after the end of your stay, unless required longer for legal or accounting purposes.

5. Your rights

You have the right to:

- Access your data

- Request correction or deletion

- Object to processing

To exercise your rights, contact us at the email above.

6. Data security

We take reasonable steps to protect your personal data, including secure systems and restricted access.

7. Contact

If you have any questions about this policy, contact:

info@thecollectionstays.co.uk